Privacy Policy — SteadyPortal

Overview

We only collect information needed to deliver the Services, improve site reliability, and comply with legal obligations. Where possible, preferences such as theme and cookie choices are stored locally on your device. We do not sell personal data.

Controller: SteadyPortal (see contact section).
Scope: Website pages, course content access, customer support communications.
Core idea: minimal collection, transparent usage, and user control.

Data We Collect

Depending on how you interact with the Services, we may collect the following categories of information:

Account & contact information such as name and email address (e.g., when signing up, requesting support, or purchasing a course).
Purchase and billing metadata such as order identifiers, plan tier, timestamps, payment confirmation status, and invoicing records. We do not intentionally store full payment card data on this site; payment processing is typically handled by payment providers.
Communications such as messages you send to us, including support tickets and feedback.
Device and usage information such as approximate location (derived from IP), browser type, page views, and basic diagnostics (used to maintain performance and prevent abuse).
On-site preferences stored locally (e.g., cookie consent state, theme choice, and interface preferences) stored in your browser using cookies and/or localStorage.

Note: If you choose not to provide certain information, some features (like purchase flow or support replies) may not work as intended.

How We Use Data

We use the information described above to:

Provide access to course materials and features you request.
Process purchases, deliver receipts, and manage refunds if applicable.
Respond to support inquiries and keep records of communications for quality and safety.
Maintain site security, prevent fraud, and troubleshoot technical issues.
Measure aggregated site usage to improve usability and content quality (subject to cookie consent where required).
Comply with legal obligations (tax, accounting, consumer protection, and lawful requests).

Legal bases (where applicable): contract performance, legitimate interests (security and service improvement), consent (cookies/analytics where required), and compliance with legal obligations.

Cookies & Similar Technologies

We use cookies and similar technologies (such as localStorage) to operate the site, remember preferences, and—if you opt in—understand aggregated usage patterns. You can change your preferences at any time using the Cookie preferences button near the top of this page.

Essential

Required to store consent status and keep the interface consistent (e.g., theme). These cannot be disabled via the banner.

sp_cookie_consent (cookie): stores your cookie choices.
sp_theme (localStorage): stores light/dark preference.

Analytics (optional)

Used to measure aggregated usage. Enabled only if you opt in. This page includes a local analytics stub that stores pageview counters on-device.

Opt-in

sp_analytics (localStorage): local-only counters (no external transmission in this page).

+------------------+           +-----------------------+
|      Browser     |           |   Consent Controls    |
| (you + device)   |--choices->| cookie + localStorage |
+--------+---------+           +-----------+-----------+
         |                                 |
         | theme, prefs (local)            | consent gates
         v                                 v
+------------------+           +-----------------------+
|  Local Storage   |           | Optional Analytics    |
| (on your device) |<--counts--| (local-only counters) |
+--------+---------+           +-----------+-----------+
         |
         | forms / checkout (if used)
         v
+------------------+           +-----------------------+
|   Web Server     |<--TLS---->|  Support / Operations |
| (service logic)  |           |  access controls      |
+------------------+           +-----------------------+

You can also control cookies through your browser settings. If you clear cookies/localStorage, you may need to re-set your preferences.

Sharing & Processors

We share information only when necessary to run the Services, comply with law, or protect rights and safety. Typical recipients include:

Service providers (processors) such as hosting, email delivery, and payment processing partners.
Professional advisors (accountants, auditors, lawyers) under confidentiality obligations.
Authorities when required by law or to respond to valid legal processes.

We do not sell personal information. If we ever introduce new sharing practices that materially change this policy, we will update this page and, where required, request consent.

Security

We apply technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, or destruction. No online service can guarantee absolute security, but we aim to use reasonable safeguards.

HTTPS/TLS in transit where available; secure configuration practices.
Least-privilege access and role-based controls for operational tools.
Monitoring and review of site content and scripts for integrity.
Retention controls and minimized data collection whenever possible.

Report a security issue

If you believe you found a security vulnerability, contact us using the email in the Contact section with details and steps to reproduce.

Data Retention

We retain personal information only as long as necessary for the purposes described in this policy, including providing the Services, meeting legal requirements, resolving disputes, and enforcing agreements.

Account data: retained while your account remains active and for a reasonable period after closure.
Order records: retained for tax/accounting and legal compliance periods.
Local preferences: persist until you clear them or change them (cookie banner / settings).

If you request deletion, we will evaluate and comply where applicable, subject to legal obligations that require retention of certain records.

Your Rights

Depending on your location and applicable law, you may have rights including access, correction, deletion, portability, and objection or restriction of certain processing.

Access: request a copy of personal information we hold about you.
Correction: ask us to correct inaccurate or incomplete data.
Deletion: request deletion where legally permitted.
Consent withdrawal: change cookie/analytics preferences at any time.
Objection/restriction: limit certain processing in specific circumstances.

Quick actions

Manage cookies or export local preferences data stored in your browser on this device.

Children’s Privacy

The Services are not directed to children under the age of 13 (or a higher age threshold where applicable law requires). We do not knowingly collect personal information from children. If you believe a child has provided personal data, contact us so we can take appropriate action.

International Transfers

If you access the Services from outside the country where our infrastructure or service providers operate, your information may be transferred across borders. Where required, we use appropriate safeguards (such as contractual protections) to support lawful transfer and processing.

Changes to This Policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. The “Effective date” at the top indicates the latest revision. If changes are material, we will take reasonable steps to notify you (for example, by posting a prominent notice on the site).

Contact

If you have questions about this policy or want to exercise your rights, contact us:

Email: [email protected]
Phone: +1 (415) 555-0137
Mail: SteadyPortal, 44 Montgomery St, San Francisco, CA 94104, USA